How can we help?

Unfortunately, webuyanycar does not offer a collection service.

If you can’t drive your car to your appointment, we recommend hiring a local vehicle transportation service.

Yes, the buyer will carry out a short test drive during your appointment.

This involves moving the car several meters forwards and backwards to assess its performance.

• Enter your reg number and mileage into webuyanycar’s free car valuation tool.
• Input a few basic details including your email address, postcode and/or mobile number.
• Click ‘Get my valuation' to receive it.

Please note: If your car is damaged or was previously written off, we recommend declaring this to ensure an accurate valuation. However, this is entirely optional, as the buyer will appraise the car at your appointment.

The amount we pay for your car will match your initial valuation providing you accurately declared its condition and history.

To ensure your valuation is as accurate as possible, we recommend reviewing all assumptions and declaring any damage. You can view a full list of assumptions once you have completed your initial valuation.

The buyer will inspect your car at your appointment to confirm your valuation - and any discrepancies that may affect the final price offered.

• Visit webuyanycar.com and enter your car's mileage and reg number, followed by your email address, postcode and/or mobile number.
• Select ‘Get my valuation'.
• Choose a branch, date, and time to book your appointment.

Received a valuation within the last four days? Revisit our email or text message and follow the link to book your appointment.

Yes, you can visit a branch without an appointment, but our staff might be busy with other customers. To avoid disappointment, we recommend booking an appointment before travelling to a branch.

If you would like to find information on your closest branch including address, opening times, and contact details, visit our branch locator.

To find your nearest branch go to our branch locator.

Branch pages include:

• address and postcode
• Google Maps link
• opening hours
• branch telephone number
• branch email

Branch opening times are available on our branch locator.

Branch pages also include:

• address and postcode
• Google Maps link
• branch telephone number
• branch email

Documents and accessories

• V5C logbook.
• Service history (if available).
• Both sets of keys (if available) and any extras (e.g. locking wheel nut, radio, and sat nav security codes).

Identification

• Photographic proof of ID (e.g. driving licence or passport).
• Proof of address from the last 9 months (e.g. utility bill, council tax bill or bank statement).

If the address on your driving licence matches your V5, proof of address is not required. If you use a passport as your proof of ID, proof of address is still required.

Financial details

• Your bank details (so webuyanycar can set up the payment).
• If your car has outstanding finance, an in-date letter from the car finance company confirming the settlement amount.

Additional documentation may be required if you are selling on behalf of others, see the FAQ 'Can I sell a car on behalf of a friend, family member or company?', 'Can I sell a car when the owner has passed away?'.

Appointments usually take around 20 minutes (from meeting the buyer to completion of the purchase).

• During your appointment, the buyer will assess your car's condition and carry out a short test drive.
• The buyer will then make a final offer for your car.
• If you are happy to sell your car, the buyer will assist you with the paperwork to complete the sale.

Yes, if you decide to sell your car, you will be leaving it on site.

Please make any necessary arrangements for your return journey. Feel free to use the branch landline to call for a taxi.

To reschedule your appointment:

1. Visit manage my appointment.
2. Enter the email address and postcode you used to make the appointment.
3. Select your preferred time, date, and branch to reschedule your appointment.

To cancel your appointment:

1. Visit manage my appointment.
2. Enter the email address and postcode you used to make the appointment.
3. Select to cancel your appointment.

Alternatively, use our branch locator to find the contact number for your local branch and call to cancel your appointment.

If you are running late for your appointment, we recommend calling the branch ahead of your arrival.

You can find the branch contact number:

• in your appointment confirmation email
• by finding the branch on our branch locator

Our buyer will try to accommodate you, although if timeslots are fully booked, it could be necessary to reschedule your appointment.

If you sell your car to webuyanycar, one of the following transaction fees may apply:

• No transaction fee for vehicles valued below £99.99 (subject to minimum valuation of £50).
• A transaction fee of £49.99 for vehicles valued at £100.00 to £3,999.99.
• A transaction fee of £74.99 for vehicles valued at £4,000.00 to £6,999.99.
• A transaction fee of £84.99 for vehicles valued at £7,000.00 to £9,999.99.
• A transaction fee of £99.99 for vehicles valued at £10,000.00 to £19,999.99.
• Where the price is £20,000 or more, the transaction fee is £124.99.

We periodically trial different transaction fees. Where this applies, your transaction fee will be displayed on our website when you obtain a valuation, and you will be informed of the transaction fee before you sell your vehicle. The transaction fee is displayed on the invoice as a deduction prior to you signing our contract.

Cleaning your car is not a requirement when selling to webuyanycar.

However, cleaning your car prior to your appointment may help to boost its resale value. If your car is clean, this will make it easier for our buyer to assess its condition.

Please remember to remove any personal items that you want to keep before attending your appointment. Check the boot, glove box, and any other compartments.

Yes, webuyanycar buys both SORN and non-runner cars.

We can also buy cars that are not insured.

We recommend declaring your car’s condition after getting your initial valuation, as this can affect your final price.

As we do not offer a collection service, you will need to arrange for your car to be transported to your chosen branch. We recommend contacting a local car transportation service.

Yes, webuyanycar buys damaged cars.

We recommend declaring any damage or faults to ensure an accurate valuation. Any damage may affect your final price.

However, there is no obligation to do so. Your car will be appraised by the buyer during your appointment.

Yes, webuyanycar buys cars with outstanding finance. Our buyer can settle the outstanding finance on your behalf.

You’ll just need to bring an in-date settlement letter from the finance company. This letter should reference the current settlement figure and your agreement reference number.

To learn more, see our guide selling a car with outstanding finance.

Yes, webuyanycar buys cars with no MOT.

However, if you have no MOT (or less than 6 months’ cover remaining), this may affect your final price. By default, our car valuation tool assumes you have 6+ months’ MOT cover.

If this is incorrect, it's advisable to update this assumption, or get a new MOT test. Otherwise, your valuation may be affected. However, there is no obligation to do so.

Yes, webuyanycar buys cars with outstanding road tax. When we buy your car, we will notify the DVLA.

The DVLA will then send a refund for any full months’ outstanding road tax cover to the address in your V5C logbook.

Important: We may be unable to update the DVLA if you have not provided us with the latest V5C logbook. If you have any queries concerning road tax refunds, contact the DVLA directly.

Read our guide The DVLA and selling cars explained to learn more.

No, webuyanycar needs a V5C logbook for every vehicle purchased.

If yours is missing and you want to sell your car to us, you can obtain a replacement via the DVLA website or by submitting a V62 form to the DVLA.

Yes, you can still sell your car if you only have one key.

Having both keys is always a bonus, as it can help get you a better valuation. If one’s missing, that’s not a problem - we’ll still make you an offer, but it might be slightly lower to cover the cost of a replacement.

Yes, you can sell a car to us on behalf of a friend, family member or company if you are authorised to do so, although extra documentation may be needed.

Extra documentation includes:

• The registered keeper’s original passport or driving licence.
• A copy of your passport or driving licence.
• A utility bill or bank statement as proof of address for the registered keeper, dated within the last nine months (must match the address in the V5C logbook).
• A letter or email of authority from the registered keeper, stating that they wish to sell the car and naming you as the person authorised to sell it on their behalf.
• Proof of account details for the registered keeper’s UK bank account.

If you have further questions, we recommend contacting the branch where you booked your appointment. This information can be found within your appointment confirmation email, or visit our branch locator.

Yes, you can sell a car belonging to someone who has passed away, although extra documentation may be needed.

For more details visit our bereavement selling matrix.

Yes, webuyanycar buys cars with private registration plates. If you’re happy to sell your car with the private plate attached, no action is required.

However, if you want to keep your private plate, you'll need to take it off your car before you sell it. Read our guide how to retain a private number plate.

Yes, webuyanycar can buy your imported car, providing it is currently registered in the UK.

We recommend updating the assumption 'Is your car an import?' after initial valuation, as this may affect your valuation.

If your vehicle cannot be found using our registration lookup, you can use the manual lookup form, or alternatively, email wbac-valuations@webuyanycar.com with the details found in your V5C logbook.

Yes, webuyanycar can buy modified cars.

However, any modifications that involve aftermarket parts or alter your car's specifications are likely to affect its resale value.

If your car has been modified with motability ramps, a winch, or has missing seats, you can update this information after receiving your valuation - automatically updating your valuation. Simply click through to view assumptions on our valuation confirmation page, and make any necessary changes.

If your car has been modified in any other way, please email wbac-valuations@webuyanycar.com with details of the vehicle and its modifications, including photos if possible. Alternatively, our buyer will be happy to discuss how the modifications may impact your final valuation during your appointment.

Yes, webuyanycar buys cars that have been used for private hire, driving tuition, or as emergency vehicles.

If any of the above applies to your car, we recommend updating your valuation assumptions to reflect this to ensure an accurate valuation.

Yes, we buy all types of vans - including pick-ups, 4x4s, combi, MPV, Luton, box, tipper, dropside, motorhomes, and caravans.

Yes, you can sell your campervan or motorhome at any of webuyanycar’s 500+ UK branches.

Visit our sister site webuyanyvan.com to get a quote in under 30 seconds..

No, webuyanycar only purchases cars that are registered in England, Scotland, Wales, and Northern Ireland.

No, webuyanycar does not buy vehicles from the motor trade.

If you are a motor trader looking to sell vehicles online, please visit BCA UK.

We can buy your car no matter how long you’ve owned it. However, if you have been the registered keeper for less than four months, we may need extra proof of payment and identity.

Yes, webuyanycar buys salvaged cars.

To ensure an accurate quote, we recommend declaring any salvage history when getting your initial online car valuation. However, there is no obligation to do so.

If you're unsure of your vehicle's salvage category, no action is required - we run a check before the sale to confirm this. If your vehicle has a salvage flag, it may reduce your final valuation.

If your car has been sold as salvage, this means it has been written off by an insurer (e.g. following an accident, flooding, or an expensive mechanical issue).

Insurers also use salvage auctions to sell stolen and recovered cars.

We’ll transfer the payment directly to your chosen bank account by electronic transfer.

With our standard payment method, you’ll receive payment within four working days. However, if you select our Immediate Payment option, you can get paid within 15 minutes (fees apply).

• Next working day payment: £24.75.
• Immediate Payment (typically within 15 minutes): £29.75.

If we buy your car for under £500, you can select our next working day or Immediate Payment option at no extra cost.

For more details on our eligibility criteria, read our terms and conditions.

Payment tracking

After completing your appointment, you will be sent a unique link for tracking your payment that includes an estimated payment date. This unique link will be sent:

• By email (contained within your invoice PDF)
• By SMS (if you supplied a valid mobile number when booking your appointment)

If you have any further enquiries, please contact the branch where you sold your vehicle. Alternatively, contact us via the payment-specific email address referenced on the payment tracker webpage.

How much damage affects your valuation will depend on the type and severity of the damage.

Minor cosmetic flaws such as scratches and dents tend to have less of an impact than structural and mechanical damage.

To make getting a valuation faster, we standardises all valuations with set assumptions. For example, by default, we assume that your car has no damage, including interior or mechanical.

To ensure your valuation is as accurate as possible, we recommend reviewing all assumptions after your initial valuation.

Webuyanycar calculates the value of your car based on factors such as its make, model, mileage, and the current market demand. The tool will also factor in any details you provide about its condition and history.

During your appointment, the buyer will confirm your valuation by assessing your car's condition, performance, and history.

There is no requirement to accurately declare your car’s condition. However, if you don’t, your initial valuation may not reflect the value offered at your appointment.

The buyer will inspect and evaluate your car during your appointment to provide you with a final valuation.

Valuations are valid for four days and are protected from any market changes over this period.

If your valuation is out of date, visit webuyanycar.com and re-enter your details to receive a current quote.

Yes, webuyanycar sometimes increases offers, as valuations are adjusted in line with current market data.

You will be notified by text or email (depending on your communication preferences) when this happens.

First, please check that you've entered your registration correctly. If your vehicle can't be found, try one of these alternative methods:

• Get a manual valuation: After trying your registration, select 'Enter details manually', then complete the form.
• Get a valuation by email: Send an email to wbac-valuations@webuyanycar.com with clear interior and exterior photographs of the car, and details of its make, model, condition and history. We’ll send a valuation to your inbox.

The buyer will inspect the interior and exterior of your car for cosmetic or structural damage.

They will also carry out a short test drive which involves moving the vehicle several meters forwards and backwards to assess its performance.

Visit our purchase terms & conditions.

If you received a PCN whilst visiting a webuyanycar site, please email a copy of the notice to talktousnow@webuyanycar.com and our Customer Service team will investigate.

Our Customer Service team will liaise with the ticket provider and notify you of the outcome as soon as possible.

If you sold your car to webuyanycar but the next owner fails to register their details with the DVLA, the police may contact the last known registered keeper.

When responding, please provide the police with the following details:

• The date you sold your car to webuyanycar.
• Our head office address: webuyanycar, Pennine House, White Moss View, Middleton, Manchester, M24 1UN.

The DVLA should then contact our Head Office directly – and webuyanycar will confirm the purchase on your behalf.

To unsubscribe from communications, you can:

• Visit our contact preference centre and submit the form to manage your email preferences. Enter the email address you used to get your valuation.
• Find an email from ‘webuyanycar’ in your inbox and click the 'Unsubscribe' button.
• To unsubscribe from text notifications, text STOP to 60151 from the phone number you wish to unsubscribe.

Having difficulties unsubscribing? Email unsubscribe@webuyanycar.com from the email address you used to get your valuation.

We recommend contacting your local branch by phone or email. You can find their details using our branch locator.

Please be aware that buyers may be busy with pre-booked appointments. Team members will respond to any questions sent over email as soon as possible.

For further options, visit contact us.

Webuyanycar is owned by TDR Capital LLP - along with the Constellation Automotive Group, and our sister company, Cinch.

Webuyanycar does not sell cars to the public.

Our sister site cinch.co.uk offers a great selection of quality new and used cars.

If you’re unhappy with any part of our service, here’s how to make a complaint:

• By email: talktousnow@webuyanycar.com
• By post: webuyanycar, Pennine House, White Moss View, Middleton, Manchester, M24 1UN

Please include: Your full name, registration number (if applicable), and a clear description of the issue.

When you sell a car to webuyanycar, it is sold back into the trade and may eventually be purchased by a trade or individual buyer.

A member of our team will be assigned to investigate your complaint.

We aim to resolve all complaints promptly and fairly. We’ll send you a detailed response following our investigation.