Help and FAQs

Visit our Branch locator page to find your nearest branch. Information on our branch location pages includes:

• Branch directions link
• Full branch address
• Branch email address
• Branch telephone number
• Opening times

For a free online valuation, visit our homepage and enter your vehicle’s registration and mileage. We will then request a few simple details so we can find your nearest webuyanycar branch and stay in touch with updates.

Your free valuation is guaranteed for 4 days. This gives you the flexibility to book an appointment at a time that works for you and protects you from market fluctuations. All of our appointments are free, with no obligation to sell.

We recommend booking an appointment online before visiting a branch, but an appointment is not always necessary.

If you arrive without an appointment, our buyers may be busy with other customer appointments and unable to help you immediately. Appointments take around 20 minutes, and branches can be fully booked.

If you plan to visit a branch without an appointment, you can check branch opening times on our Branch locator.

Unfortunately, we are unable to offer a standard service to visit you at your home address or offer a collection service. You would need to make your own arrangements to get the vehicle to your nearest webuyanycar branch.

The service to transport vehicles for the general public is readily available, these are usually local companies who can be found online.

If you do decide to sell to us, then a transaction fee may apply at the point of sale. The transaction fee depends on the final price:

• There is no transaction fee applicable for cars valued below £99.99 (subject to minimum valuation of £50)
• A transaction fee of £49.99 is applicable for vehicles valued at £100.00 to £3,999.99
• A transaction fee of £59.99 is applicable for vehicles valued at £4,000.00 to £4,999.99
• Where the Price is £5,000 or more, the transaction fee is £74.99

There is no transaction fee if you choose not to sell your car to us.

Payment options

By default payment will be made directly to your bank account within 4 working days after the day of sale, using an electronic bank transfer service. There is no charge for this service.

We also offer a next working day payment service at an additional fee of £24.75 and an Immediate Payment (15 mins or less) option to selected customers for an additional fee of £29.75. For full details on all of our payment options please see our terms and conditions here. We do not charge a Next Working Day Payment or Immediate Payment fee where we are offering to purchase your vehicle for less than £500.

Payment tracking

After completing your appointment you will be sent you a unique link for tracking your payment. The Payment Tracker link includes all information on payment progress including an estimated payment date. This unique link will be sent:

• over email and contained within your invoice PDF. The email subject line will read ‘Purchase Invoice:...’ and be from 'webuyanycar'. Please check all areas of your email inbox including your junk folder.
• over SMS if you entered a valid mobile number on booking an appointment. The text message will be from ‘webuyanycar’.

If you have any further questions, please contact the branch where you sold your vehicle. Otherwise, a payment-specific email address is available on your Payment Tracker link.

Any standard features which come with a vehicle are already accounted for and are identified by our valuation system using your registration number. For confirmation of what extras may affect the value of your vehicle, please email a list of the additional features along with images to; wbac-valuations@webuyanycar.com

Alternatively you can bring these to the attention of our member of staff at your appointment, who will advise if they will affect the valuation.

Yes, you will leave your car with us after the appointment if you agree to sell your car.

Please ensure that you have made arrangements for your return journey.

If there are any discrepancies between your car and the details you gave us, or, if during the inspection, we discover something about the car that we didn't already know, we may have to change our valuation.

It's worth remembering however that our ideal goal is to buy your car at a price that makes you happy and would make you want to sell with us again in the future

The price you see online is dependent on the information that you give us about your car. We make this price as accurate as possible but it's not until we see your car and give it an onsite inspection that we can offer you a final price for your car. We guarantee our valuation for 4 days.

It's worth remembering however that our ideal goal is to buy your car at a price that makes you happy and would make you want to sell with us again in the future.

In response to COVID-19 we have implemented additional safety measures including:

• All of our branches are fully stocked with hand sanitiser and are cleaned regularly by our staff.
• Branch managers have received additional training on social distancing measures and cleanliness.
• We ask that you wait in your vehicle until you are greeted by the branch manager.
• We ask that you gather all your documents together before arriving at the branch.
• If you have any symptoms of COVID-19, we ask that you don’t attend your appointment and instead reschedule here.

You can book an appointment through our website by following these simple steps:

1. Enter your vehicle’s registration and mileage, followed by your email address, postcode and mobile number.
2. Choose your preferred branch and appointment date.
3. Select one of the available appointment times at your chosen branch.
4. Enter your name and check that the contact details shown are correct before booking your appointment.

Your free valuation is guaranteed for 4 days. This gives you the flexibility to book an appointment at a time that works for you and protects you from market fluctuations. All of our appointments are free, with no obligation to sell.

If you already have a valuation and would like to book an appointment:

1. Check your email inbox or SMS messages for a valuation receipt.
2. If the valuation is still within the 4-day valuation guarantee, you can click the relevant link to retrieve your valuation.
3. Follow the above steps to book your appointment at a time and date that works for you.

• Your car. It may sound obvious, but you’ll need to be able to get your car to the appointment. We don't currently offer a collection service.
• The V5 logbook/registration certificate. This must be registered in the name of the current keeper. If the V5 logbook/registration certificate is still in the owner's maiden name, you will need to bring a copy of your marriage certificate.
• Two forms of identification. One must be an original photo ID (such as a passport) and one should be a proof of address item (accepted forms include a utility bill or council tax letter dated within the last 9 months). These must match the name and address on the vehicle logbook.
• All service history and MOT certificates if available.
• Both sets of car keys. Unless you've told us otherwise, the valuation provided assumes you have 2 sets of keys for your vehicle. If you've only got 1 key, the price we offer you after inspection may be reduced.
• Bank details. So we can pay you for your car. The account has to be in the name of the registered keeper.
• Finance settlement letter. If the vehicle has any finance outstanding we need a letter with the settlement figure from the finance company to be able to buy the vehicle.
• Any extras that we’ll need. Such as the locking wheel nut for the alloy wheels where fitted, any detachable fascias and security codes for the radio, the security code for obtaining replacement keys and any discs required for the satellite navigation system.

The selling process usually takes approximately 20 minutes.

You will accompany one of our trained vehicle purchasers to your car whilst they conduct an inspection of the vehicle. A short test drive will be undertaken which consists of our purchaser driving the vehicle for a few meters in both forward and reverse directions

After the inspection and test drive the vehicle purchaser will offer you a price for your car.

The price may differ from your online valuation if we consider that its value is affected by any aspect of its history or condition, including any unusual features or customisation, which was not apparent to us when we gave the online valuation.

If you do decide to sell your car we arrange for the money to be paid in to your bank account, complete some paperwork and complete the sale. Please ensure that you have made arrangements for your return journey.

You can reschedule an appointment by visiting the Manage my appointment page and entering your details to retrieve your appointment.

After retrieving your outstanding appointment, you will see the option ‘Reschedule my appointment’. You can choose a new time, day or branch to suit you. There is also the option to cancel your appointment.

You can cancel an appointment by visiting the Manage my appointment page and entering your details to retrieve your appointment.

After retrieving your outstanding appointment, you will see the option ‘Cancel my appointment’. There is also the option to reschedule your appointment.

If you think you are going to be late, we should still be able to accommodate you and your vehicle when you arrive and effectively carry out your appointment.

In every scenario we'll do our very best to accomodate you as soon as possible but depending on how busy we are, it may be necessary to book a new appointment.

We can arrange settlement of any outstanding finance on your car.

For us to do this we will need you to provide an in date letter from your finance company, detailing the current settlement figure and your agreement reference number.

The settlement amount will be deducted from the amount paid to you for your car.

We will pay your finance company within 4 working days after the day of sale

If you owe more on your finance than the value of the car, we will still be happy to buy the car, but you will need to pay us the shortfall by debit/credit card when we purchase your car.

We'll be happy to give you a valuation and buy your car whilst it has a personalised registration.

However, if you want to keep your private plate it's easy to reassign it to another car or to put the registration onto a retention certificate so that it can be sold or reassigned at a later date. You would need to complete this with the DVLA prior to selling to us.

To find out more about personalised registrations and locate your local DVLA office, visit the DVLA website

Also, webuyanycar do not specialise in private plates and therefore selling the vehicle to us with or without a private registration plate will not be taken into account on valuation.

Please note that the registration provided for your online valuation must match the registration at the point of sale. If you choose to retain your private plate and switch your registration back to the original, you may need to get a new valuation.

Yes, we buy cars that are non-runners or SORN.

Please note we are unable to offer a collection service so you'll need to make your own arrangements to get the car to your nearest drop-off point. Local transport agents in your area are usually able to assist.

We also recommend that you declare the car as a non-runner as this may affect your final valuation.

This can be added after completing a valuation on our valuation confirmation page, or can be completed at your appointment.

Yes, we can buy cars that were previously sold as salvage. If the vehicle was formerly sold as salvage, this will affect the price we offer you.

Before purchasing any vehicle we run a check to determine whether each vehicle was previously sold as salvage. If our search reveals that the vehicle was sold as salvage, this will affect the price we can offer you.

How can salvage status affect my valuation?

The degree to which the car’s valuation will be affected depends which salvage category it was assigned. For example:

• Category N are those with repairable non-structural damage and will affect your valuation the least out of all the salvage categories.
• Both Category A and B cars are considered ‘beyond repair’ and cannot legally be returned to the road.

For a more accurate valuation, if you know the salvage category the vehicle falls under, you can update our salvage assumption after receiving your valuation. See valuation assumptions ‘Has your vehicle ever been subject to an insurance write off or been accident damaged?’, this can be updated from ‘Never written off’ to one of the relevant categories, e.g. A/ B/ C/ D etc.

What does it mean if my vehicle has been previously sold as salvage?

Insurance companies will sell vehicles as salvage when they do not consider them worth repairing, such as following an accident, flooding, or an expensive mechanical issue. Insurance companies will also use salvage auctions to sell stolen and later recovered vehicles.

Why will the value of my vehicle be affected if it was formerly sold as salvage?

The main issue with buying a car that was formerly sold via a salvage auction is safety. This is a vehicle that has potentially been damaged at some point in its history, and therefore, any repair work might not have been carried out correctly.

Yes, we buy damaged and cars in need of repair.

We do recommend that you declare any faults or damage as they may affect your final valuation.

Faults or damage can be added after completing a valuation on our valuation confirmation page, or can be completed at your appointment.

Below the valuation is a list of the assumptions we have made about your vehicle. Underneath the list of assumptions is a link which invites you make changes & add damage. After selecting the link you will be directed to a page which allows you to declare any faults and damage.

A revised valuation will be provided which is reflective of the changes you make.

Yes you can and the following documentation will be required to complete the sale;

• Original Photo ID for the registered keeper (Passport/Driving License)
• A proof of address for the registered keeper dated within the last nine months (this must match the address on the V5 - utility bill/bank statement)
• Letter/Email of authority from the registered keeper stating that they wish to sell the vehicle and naming the person bringing the car for sale as being authorised to conclude the sale. Alternatively, a copy of the Power of Attorney document naming the person bringing the car for sale as Power of Attorney
• The payment must be to the registered keepers UK bank account, so proof of the account details should be provided (bank statement/paying in book).
• Finally photo ID for the person bringing the car.

Yes, we buy cars with with less than 6 months MOT and no MOT.

We do recommend that you declare this as it may affect your final valuation.

The button to declare this is available on valuation confirmation. Below the valuation is a list of the assumptions we have made about your vehicle. Underneath the list of assumptions is a link which invites you to change the assumptions. After selecting the link you will be directed to a page which allows you to update the MOT status.

A revised valuation will be provided which is reflective of the changes you make.

Yes, we will need you to bring along the following:

• A form of photo identification for the person bringing the car.
• Letter signed from the company director giving authorisation for that person to sell on their behalf.
• Company account details e.g. bank paying in book or company bank statement.
• One form of identification for the business address.
• Both sets of car keys if available.
• All service history and MOT certificates if available.
• V5 logbook/registration certificate registered in the company's name and address.

Further documentation may be required, however you will be advised of this prior to visiting your local branch.

We will still buy your car as long as it is registered in the UK. Bear in mind that models and specifications vary from country to country, so the price may differ from that of a UK supplied car in some circumstances.

There are two types of import: a "parallel" import (i.e. purchased within the EU) and a "grey" import (i.e. purchased outside the EU).

Cars which are parallel imports can be valued normally through www.webuyanycar.com online.

However, "grey" imports will require a manual valuation. If your car is a "grey" import it's not a problem - simply email us with the details which can be found on your V5 registration document and a member of our customer services team will be in touch.

We realise this can be an incredibly emotional and stressful time and we can help make this process easy.

To satisfy due diligence we will require certain documents depending upon the individual circumstances.

Find out more information here 

If you are a vehicle dealer interested in selling to webuyanycar, visit trade.webuyanycar.com.

At present, we only buy cars registered in England, Scotland, Wales and Northern Ireland.

If you sell your car to us and have notified the DVLA you will automatically get a refund for any full remaining months left on the vehicle tax.

We understand that there may be times when your current address does not match the address that is detailed on your V5. If this is the case, please provide your Vehicle Purchaser with a proof of address that matches the address that is on your V5 as well a proof of address that matches your current address.

The V5 (log book) holds the details of the registered keeper of the vehicle. To prevent fraud, we will only purchase a vehicle from you if it is your name on the V5.

We are unable to purchase any car without the original V5 document (log book).

If you do not have one you can obtain a new document by contacting DVLA via the options detailed on their website; https://www.gov.uk/vehicle-log-book

It can take up to a week to get the replacement V5 (log book).

We will be happy to settle the outstanding loan with logbook loans as part of the transaction however you would need them to release the V5 to you prior to the sale as this will be required when you attend the branch.

We are unable to purchase vehicles subject to finance agreement with Car Cashpoint

We hold information on all UK cars manufactured since 1982. If you are unable to find your car it may be because:

• Your car is not of UK origin
• It's a van or commercial vehicle - please head over to www.webuyanyvan.com
• Your car is over 25 years old

If you can't get an online valuation from our website you can contact us with your car details (make, model, mileage, and condition) and a contact number and a member of our customer services team will be pleased to get back to you with a valuation.

Please do not choose the nearest model to your car in an attempt to obtain an online valuation as this will not reflect an accurate valuation for your car.

You can reach our in-branch team by telephone or email. These details are available on each of our branch locator area pages.

Visit our Branch locator homepage to see all locations.

We appreciate your patience when calling our branches, our buyers may be busy with other customer appointments and unable to answer the phone immediately.

Questions sent over email will be responded to as soon as possible.

If you are unable to speak to a buyer at your local branch and your enquiry is not branch-specific, you can try contacting an alternative location.

To unsubscribe, visit our Contact preference centre.

Please remember to enter the email address used to obtain your valuation.

A direct link to automatically unsubscribe is available within each email you receive.

For an alternative way to unsubscribe from SMS, text messages STOP to 60151 from the phone number you wish to unsubscribe.

If you are having difficulties unsubscribing, please contact unsubscribe@webuyanycar.com.

We guarantee your price for 4 days, so any valuation you have which is older than 4 days will no longer be valid.

The car market changes on a daily basis and we adjust our prices daily to match demand.

We advise you re-enter your car details onto our site to get an up-to-date valuation

We may require a copy of your original purchase invoice/ proof of payment which should be from a recognised dealer if;

• You have been the registered keeper for 4 months or less and your initial valuation is £10,000 or above.

If we require any additional documentation, we will advise you as soon as we can.

We cannot accept proof of purchase from an Auction House.

The price you see online is dependent on the information that you give us about your car. We make this price as accurate as possible, but it's not until we see your car and complete an onsite inspection that we can offer you a final price for your car, so the valuation should not be construed as a contract.

If there are any discrepancies between your car and the details you gave us, or, if during the inspection, we consider that its value is affected by any aspect of its history or condition, including any unusual feature or customisation, which was not apparent to us when we gave the online valuation, the price that we offer for it will differ from the online valuation. You will have the option to tell us about the condition of your vehicle during the valuation journey (add damage & change assumptions).

It's worth remembering however that our ideal goal is to buy your car at a price that makes you happy and would make you want to sell with us again in the future.

Some We Buy Any Car branches are located in areas where parking may be chargeable; these locations will display clear signage to make visitors aware of this.

In order to avoid a PCN the registration number of any vehicle visiting our branch should be logged during the appointment.

If you receive a PCN after visiting one of our sites please email a copy of the parking charge notice to talktousnow@webuyanycar.com and our Customer Service team will look into the matter for you.

When a motor trader purchases a vehicle they notify DVLA of the change in ownership, to avoid further keepers being added to the vehicle the DVLA log our ownership as being “In Trade” therefore We Buy Any Car do not appear as the registered keeper.

The vehicle will be sold on and the new keeper should register their details with the DVLA, if they do not do this and an issue arises which is being investigated by the authorities their standard process is to make contact with the last known registered keeper therefore they may make contact directly with you.

Upon receipt of their request please complete the form attached to the notice giving details of the date you sold your vehicle to Webuyanycar and our head office address: Webuyanycar, Pennine House, White Moss View, Middleton, Manchester, M24 1UN.

They will then make contact with us directly and we will confirm the purchase and provide further details.

We are committed to providing a reliable and quality service to our customers. If however you are unhappy with any aspect of our service please tell us about it. Our complaints policy can be read here.

Webuyanycar is owned by private equity firm TDR Capital, who bought the company in 2019.

When you sell a car to webuyanycar it is supplied back into the trade and may eventually be purchased by a trade or individual buyer.

Our online car valuation tool calculates the value of your car based on a number of factors including the make, model, mileage, condition and the current market conditions.