Simple online appointment booking

Once you have your online valuation, you can then choose a branch, day and time for you appointment through our website and we'll confirm your appointment by email.

If you don’t book your appointment straight away, the quickest way for you to do this at a later stage would be to simply click on the link in your initial valuation email, select which branch you would like to visit and on what date and time.

All of our appointments are free, with no obligation to sell

  • Your car. It may sound obvious, but you’ll need to be able to get your car to the appointment. We don't currently offer a collection service.

  • The V5 logbook/registration certificate. This must be registered in the name of the current keeper. If the V5 logbook/registration certificate is still in the owner's maiden name, you will need to bring a copy of your marriage certificate.

  • Two forms of identification. One must be an original photo ID (such as a passport) and one should be a proof of address item (accepted forms include a utility bill or council tax letter dated within the last 9 months). These must match the name and address on the vehicle logbook.

  • All service history and MOT certificates if available.

  • Both sets of car keys. Unless you've told us otherwise, the valuation provided assumes you have 2 sets of keys for your vehicle. If you've only got 1 key, the price we offer you after inspection may be reduced.

  • Bank details. So we can pay you for your car. The account has to be in the name of the registered keeper.
  • Finance settlement letter. If the vehicle has any finance outstanding we need a letter with the settlement figure from the finance company to be able to buy the vehicle.

  • Any extras that we’ll need. Such as the locking wheel nut for the alloy wheels where fitted, any detachable fascias and security codes for the radio, the security code for obtaining replacement keys and any discs required for the satellite navigation system.

We provide detailed directions to all of our branches as well as a full address with postcode on the Branch Locator page of the website.

You will also be able to find further details on where your branch is within your Appointment Confirmation email.

Appointments are not always necessary, so if you haven't made an appointment online, you can just call into your local branch.

Booking an appointment ensures we'll be ready for your arrival and will have the time to inspect your car at the branch. But if you are just passing a branch then you can pop in and speak to us whenever you like.

We do however advise that you check the branch opening times before you travel.

You can find your local branch opening times and contact details by using our branch locator

We can arrange settlement of any outstanding finance on your car.

For us to do this we will need you to provide an in date letter from your finance company, detailing the current settlement figure and your agreement reference number.

The settlement amount will be deducted from the amount paid to you for your car.

We will pay your finance company within 4 working days after the day of sale

If you owe more on your finance than the value of the car, we will still be happy to buy the car, but you will need to pay us the shortfall by debit/credit card when we purchase your car.

 

We'll be happy to give you a valuation and buy your car whilst it has a personalised registration.

However, if you want to keep your private plate it's easy to reassign it to another car or to put the registration onto a retention certificate so that it can be sold or reassigned at a later date. You would need to complete this with the DVLA prior to selling to us.

To find out more about personalised registrations and locate your local DVLA office, visit the DVLA website

Also, We Buy Any Car do not specialise in private plates and therefore selling the vehicle to us with or without a private registration plate will not positively affect the valuation offered.   

Yes! However we are currently unable to offer a collection service so you'll need to make your own arrangements to get the car to your nearest drop-off point.

If you were to contact some local transport agents in your area, I'm sure they will be able to assist.

We hold information on all UK cars manufactured since 1982. If you are unable to find your car it may be because:

  • Your car is not of UK origin
  • It's a van or commercial vehicle - please head over to www.webuyanyvan.com
  • Your car is over 25 years old

If you can't get an online valuation from our website you can contact us with your car details (make, model, mileage, and condition) and a contact number and a member of our customer services team will be pleased to get back to you with a valuation.

Please do not choose the nearest model to your car in an attempt to obtain an online valuation as this will not reflect an accurate valuation for your car.

Unfortunately, we are currently unable to offer a standard service to visit you at your home address or offer a collection service; so you would need to make your own arrangements to get the car to your nearest drop-off point.

However, if you were to contact some local transport agents in your area, I'm sure they will be able to assist.

If you do decide to sell to us, then a transaction fee may apply at the point of sale. The transaction fee depends on the final price:

  • There is no transaction fee applicable for cars valued below £99.99 (subject to minimum valuation of £50)
  • A transaction fee of £49.99 is applicable for vehicles valued at £100.00 to £4999.99
  • Where the Price is £5,000 or more, the transaction fee is £74.99

There is no transaction fee if you choose not to sell your car to us.

Payment will be made directly to your bank account within 4 working days after the day of sale, using our standard electronic bank transfer service. There is no charge for this service.

We also offer a next working day payment service at an additional fee of £24.75 and a same day Premier Payment option to selected customers for an additional fee of £29.75. For full details on all of our payment options please see our terms and conditions here.

If you wish to unsubscribe you can do this here.

Please remember to enter the email address used to obtain your valuation.

If you are having difficulties unsubscribing, please email us.

Yes you can and the following documentation will be required to complete the sale;

  • Original Photo ID for the registered keeper (Passport/Driving License)
  • A proof of address for the registered keeper dated within the last nine months (this must match the address on the V5 - utility bill/bank statement)
  • Letter/Email of authority from the registered keeper stating that they wish to sell the vehicle and naming the person bringing the car for sale as being authorised to conclude the sale.
  • The payment must be to the registered keepers UK bank account, so proof of the account details should be provided (bank statement/paying in book).
  • Finally photo ID for the person bringing the car.

Yes, we will need you to bring along the following:

  • A form of photo identification for the person bringing the car.
  • Letter signed from the company director giving authorisation for that person to sell on their behalf.
  • Company account details e.g. bank paying in book or company bank statement.
  • One form of identification for the business address.
  • Both sets of car keys if available.
  • All service history and MOT certificates if available.
  • V5 logbook/registration certificate registered in the company's name and address.

Further documentation may be required, however you will be advised of this prior to visiting your local branch.

The selling process usually takes approximately 20 minutes.

You will accompany one of our trained vehicle purchasers to your car whilst they conduct an inspection of the vehicle. A short test drive will be undertaken at which point you will be invited to accompany the vehicle purchaser (if your vehicle is not taxed or has no valid MOT, we will be unable to carry out the test drive which may affect the price we offer).

After the test drive, you return to the office where the vehicle purchaser will offer you a price for your car.

The price may differ from your online valuation if we consider that its value is affected by any aspect of its history or condition, including any unusual features or customisation, which was not apparent to us when we gave the online valuation.

If you do decide to sell your car we arrange for the money to be paid in to your bank account, complete some paperwork and complete the sale. Please ensure that you have made arrangements for your return journey.

 

You can reschedule an appointment by using the link in your appointment confirmation email, or by visiting the Manage My Appointment page on our website.

From here you can choose a new time, day or branch to suit you. If you need to cancel your appointment you will also be able to do so.

If you think you are going to be late, we should still be able to accommodate you and your vehicle when you arrive and effectively carry out your appointment.

In every scenario we'll do our very best to accomodate you as soon as possible but depending on how busy we are, it may be necessary to book a new appointment.

We guarantee your price for 7 days, so any valuation you have which is older than 7 days will no longer be valid.

The car market changes on a daily basis and we adjust our prices daily to match demand.

We advise you re-enter your car details onto our site to get an up-to-date valuation

We may require a copy of your original purchase invoice/proof of payment which should be from a recognised dealer if;

You have been the registered keeper for less than 2 months and your vehicle is valued over £5,000 or;

You have been the registered keeper for less than 6 months and your vehicle is valued at £10,000 or above, or

You have been the registered keeper for less than 12 months and your vehicle is valued at £50,000 or above

If we require any additional documentation, we will advise you as soon as we can.

We cannot accept proof of purchase from an Auction House.

If you sell your car to us and have notified the DVLA you will automatically get a refund for any full remaining months left on the vehicle tax.

We will still buy your car as long as it is registered in the UK. Bear in mind that models and specifications vary from country to country, so the price may differ from that of a UK supplied car in some circumstances.

There are two types of import: a "parallel" import (i.e. purchased within the EU) and a "grey" import (i.e. purchased outside the EU).

Cars which are parallel imports can be valued normally through www.webuyanycar.com online.

However, "grey" imports will require a manual valuation. If your car is a "grey" import it's not a problem - simply email us with the details which can be found on your V5 registration document and a member of our customer services team will be in touch.

We realise this can be an incredibly emotional and stressful time and we can help make this process easy.

To satisfy due diligence we will require certain documents depending upon the individual circumstances.

Find out more information here 

We understand that there may be times when your current address does not match the address that is detailed on your V5. If this is the case, please provide your Vehicle Purchaser with a proof of address that matches the address that is on your V5 as well a proof of address that matches your current address.

The V5 (log book) holds the details of the registered keeper of the vehicle. To prevent fraud, we will only purchase a vehicle from you if it is your name on the V5.

If you wish to sell your car and there is a legitimate reason why you are not the registered keeper, please contact us with full details and we'll do our best to help.

We are unable to purchase any car without the original V5 document (log book).

If you do not have one you can obtain a new document by contacting DVLA via the options detailed on their website; https://www.gov.uk/vehicle-log-book

It can take up to a week to get the replacement V5 (log book).

Any standard features which come with a vehicle are already accounted for and are identified by our valuation system using your registration number. For confirmation of what extras may affect the value of your vehicle, please email a list of the additional features along with images to; talktousnow@webuyanycar.com

Alternatively you can bring these to the attention of our member of staff at your appointment, who will advise if they will affect the valuation.

Yes, you will leave your car with us after the appointment if you agree to sell your car.

Please ensure that you have made arrangements for your return journey.

If there are any discrepancies between your car and the details you gave us, or, if during the inspection, we discover something about the car that we didn't already know, we may have to change our valuation.

It's worth remembering however that our ideal goal is to buy your car at a price that makes you happy and would make you want to sell with us again in the future

The price you see online is dependent on the information that you give us about your car. We make this price as accurate as possible but it's not until we see your car and give it an onsite inspection that we can offer you a final price for your car. We guarantee our valuation for 7 days.

It's worth remembering however that our ideal goal is to buy your car at a price that makes you happy and would make you want to sell with us again in the future.

The price you see online is dependent on the information that you give us about your car. We make this price as accurate as possible, but it's not until we see your car and complete an onsite inspection that we can offer you a final price for your car, so the valuation should not be construed as a contract.

If there are any discrepancies between your car and the details you gave us, or, if during the inspection, we consider that its value is affected by any aspect of its history or condition, including any unusual feature or customisation, which was not apparent to us when we gave the online valuation, the price that we offer for it will differ from the online valuation. You will have the option to tell us about the condition of your vehicle during the valuation journey (add damage & change assumptions).

It's worth remembering however that our ideal goal is to buy your car at a price that makes you happy and would make you want to sell with us again in the future.

It is company policy to not purchase vehicles from the motor trade. For further clarification please contact us at talktousnow@webuyanycar.com

At present, we only buy cars registered in England, Scotland, Wales and Northern Ireland.

We will be happy to settle the outstanding loan with logbook loans as part of the transaction however you would need them to release the V5 to you prior to the sale as this will be required when you attend the branch.

We are unable to purchase vehicles subject to finance agreement with Car Cashpoint

Simple online appointment booking

Once you have your online valuation, you can then choose a branch, day and time for you appointment through our website and we'll confirm your appointment by email.

If you don’t book your appointment straight away, the quickest way for you to do this at a later stage would be to simply click on the link in your initial valuation email, select which branch you would like to visit and on what date and time.

All of our appointments are free, with no obligation to sell

We provide detailed directions to all of our branches as well as a full address with postcode on the Branch Locator page of the website.

You will also be able to find further details on where your branch is within your Appointment Confirmation email.

Appointments are not always necessary, so if you haven't made an appointment online, you can just call into your local branch.

We do however advise that you check with the branch before you travel to ensure that they are open and you are not waiting around.

You can find your local branches contact details and opening times by using our branch locator

Unfortunately, we are currently unable to offer a standard service to visit you at your home address; so you would need to make your own arrangements to get the car to your nearest drop-off point.

However, if you were to contact some local transport agents in your area, I'm sure they will be able to assist.

  • Your car. It may sound obvious, but you’ll need to be able to get your car to the appointment. We don't currently offer a collection service.

  • The V5 logbook/registration certificate. This must be registered in the name of the current keeper. If the V5 logbook/registration certificate is still in the owner's maiden name, you will need to bring a copy of your marriage certificate.

  • Two forms of identification. One must be an original photo ID (such as a passport) and one should be a proof of address item (accepted forms include a utility bill or council tax letter dated within the last 9 months). These must match the name and address on the vehicle logbook.

  • All service history and MOT certificates if available.

  • Both sets of car keys. Unless you've told us otherwise, the valuation provided assumes you have 2 sets of keys for your vehicle. If you've only got 1 key, the price we offer you after inspection may be reduced.

  • Bank details. So we can pay you for your car. The account has to be in the name of the registered keeper.
  • Finance settlement letter. If the vehicle has any finance outstanding we need a letter with the settlement figure from the finance company to be able to buy the vehicle.

  • Any extras that we’ll need. Such as the locking wheel nut for the alloy wheels where fitted, any detachable fascias and security codes for the radio, the security code for obtaining replacement keys and any discs required for the satellite navigation system.

You can reschedule an appointment by using the link in your appointment confirmation email, or by visiting the Manage My Appointment page on our website.

From here you can choose a new time, day or branch to suit you. If you need to cancel your appointment you will also be able to do so.

The selling process usually takes approximately 20 minutes.

If you think you are going to be late, we should still be able to accommodate you and your vehicle when you arrive and effectively carry out your appointment.

In every scenario we'll do our very best to accomodate you as soon as possible but depending on how busy we are, it may be necessary to book a new appointment.

Yes, you will leave your car with us after the appointment if you agree to sell your car.

Please ensure that you have made arrangements for your return journey.

Yes! However we are currently unable to offer a collection service so you'll need to make your own arrangements to get the car to your nearest drop-off point.

If you were to contact some local transport agents in your area, I'm sure they will be able to assist.

At present, we only buy cars registered in England, Scotland, Wales and Northern Ireland.

We realise this can be an incredibly emotional and stressful time and we can help make this process easy.

To satisfy due diligence we will require certain documents depending upon the individual circumstances.

Find out more information here 

Yes, but if you are selling on behalf of a relative or friend then we require a letter of authorisation from the owner and we must pay an account that the registered keeper is named upon.

The bank details must match the same name as the registered keeper on the V5 logbook/registration certificate and documentation (bank statement/ paying in book) of these account details is required at the point of sale. We also need two forms of ID for the owner (one original photo ID and one proof of address items dated in the last 9 months) and two forms of ID from the person selling the vehicle on their behalf (one original photo ID and one proof of address items dated in the last 3 months).

Yes, we will need you to bring along the following:

  • A form of photo identification for the person bringing the car.
  • Letter signed from the company director giving authorisation for that person to sell on their behalf.
  • Company account details e.g. bank paying in book or company bank statement.
  • One form of identification for the business address.
  • Both sets of car keys if available.
  • All service history and MOT certificates if available.
  • V5 logbook/registration certificate registered in the company's name and address.

Further documentation may be required, however you will be advised of this prior to visiting your local branch.

We will still buy your car as long as it is registered in the UK. Bear in mind that models and specifications vary from country to country, so the price may differ from that of a UK supplied car in some circumstances.

There are two types of import: a "parallel" import (i.e. purchased within the EU) and a "grey" import (i.e. purchased outside the EU).

Cars which are parallel imports can be valued normally through www.webuyanycar.com online.

However, "grey" imports will require a manual valuation. If your car is a "grey" import it's not a problem - simply email us with the details which can be found on your V5 registration document and a member of our customer services team will be in touch.

We can arrange settlement of any outstanding finance on your car.

For us to do this we will need you to provide an in date letter from your finance company, detailing the current settlement figure and your agreement reference number.

The settlement amount will be deducted from the amount paid to you for your car.

We will pay your finance company within 4 working days after the day of sale

If you owe more on your finance than the value of the car, we will still be happy to buy the car, but you will need to pay us the shortfall by debit/credit card when we purchase your car.

 

We'll be happy to give you a valuation and buy your car whilst it has a personalised registration.

However, if you want to keep your private plate it's easy to reassign it to another car or to put the registration onto a retention certificate so that it can be sold or reassigned at a later date. You would need to complete this with the DVLA prior to selling to us.

To find out more about personalised registrations and locate your local DVLA office, visit the DVLA website

Also, We Buy Any Car do not specialise in private plates and therefore selling the vehicle to us with or without a private registration plate will not positively affect the valuation offered.   

The V5 (log book) holds the details of the registered keeper of the vehicle. To prevent fraud, we will only purchase a vehicle from you if it is your name on the V5.

If you wish to sell your car and there is a legitimate reason why you are not the registered keeper, please contact us with full details and we'll do our best to help.

We understand that there may be times when your current address does not match the address that is detailed on your V5. If this is the case, please provide your Vehicle Purchaser with a proof of address that matches the address that is on your V5 as well a proof of address that matches your current address.

Payment will be made directly to your bank account within 4 working days after the day of sale, using our standard electronic bank transfer service. There is no charge for this service.

We also offer a next working day payment service at an additional fee of £24.75 and a same day Premier Payment option to selected customers for an additional fee of £29.75. For full details on all of our payment options please see our terms and conditions here.

We will be happy to settle the outstanding loan with logbook loans as part of the transaction however you would need them to release the V5 to you prior to the sale as this will be required when you attend the branch.

You would need to bring along to your appointment a letter detailing a current settlement figure from logbook loans. The settlement amount will be deducted from the amount paid to you for your car.

Alternatively, if your settlement figure is higher than the value of your vehicle, then you can pay the difference to us by debit/credit card and we will settle the full amount direct to your finance company.

If however, you wish to settle the outstanding loan yourself we would need written confirmation from Logbook Loans confirming clearance prior to us purchasing your car.

We may require a copy of your original purchase invoice/proof of payment which should be from a recognised dealer if;

You have been the registered keeper for less than 2 months and your vehicle is valued over £5,000 or;

You have been the registered keeper for less than 6 months and your vehicle is valued at £10,000 or above, or

You have been the registered keeper for less than 12 months and your vehicle is valued at £50,000 or above

If we require any additional documentation, we will advise you as soon as we can.

We cannot accept proof of purchase from an Auction House.

We are unable to purchase any car without the original V5 document (log book).

If you do not have one you can obtain a new document by contacting DVLA via the options detailed on their website; https://www.gov.uk/vehicle-log-book

It can take up to a week to get the replacement V5 (log book).

Can't find the answer to your question?

If you cannot find the answer to your questions within the FAQ's please contact us below.

CONTACT US

Can't find the answer to your question?

If you cannot find the answer to your questions within the FAQ's please contact us below.

Contact us

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