Webuyanycar Data & Communication Policy

This policy describes the information we process to support our website and to provide you with our service.

What is Personal Information?

Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We do not consider personal information to include information that has been anonymised or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.

What kinds of personal information do we collect?

To provide a valuation, we must process information provided by you. This includes;

• VRM (Number Plate) for the vehicle you are requesting a valuation for
• Your Name
• Contact number & email address
• Postcode
• Your device
• Cookie data: data from cookies stored on your device, including cookie IDs and settings. Learn more about how we use cookies in our Cookies & Privacy Policy

How do we use this information?

We use the information we have as described below to provide our service.

Information you supply to us and how it is used:

• Postcode. We use this to show you a list of your local WBAC branches when you obtain a valuation. We will also use this data to help us identify the best location for our branches.
• Your device. Combined with some of our cookies, we use this to improve your experience by identifying you as a returning customer to our website.
• Cookies. These are stored on your device, including cookie ID’s and settings. These enable us to identify you as a returning visitor, and help improve the customer experience for you and others using our website through analysing your activity. Cookies also help our marketing by helping us effectively place adverts online; after you visit our website you may see adverts for our service on other parts of the internet. Learn more about how we use cookies in our Cookie & Privacy Policy.
• Your Name. We use this to help identify you & and your valuation, and helps us to personalise our contact with you.
• VRM. We use this to provide you with a valuation for your vehicle, which is provided to you in conjunction with your name & contact information you have supplied to us.
• Contact telephone number and email address. We will use these to contact you regarding our service.

We will send you details regarding your valuation when you request it by email and to a mobile number (if you have supplied this), and may send you updates we believe are of interest to you concerning your vehicle, such as significant market activity or price alerts. You can opt-out of these at any time on each communication sent to you, and you can adjust your communication preferences in our Communication Preference Centre.

How this information might be shared with partners?

Sharing with Third-Party Partners. We work with third-party partners who help us provide and improve our service. We don't sell any of your information to anyone, and we never will. We impose strict restrictions on how our partners can use and disclose the data we provide. Here are the types of third parties we share information with;

• Customer Service & Feedback. We use survey providers & online review centres to help us assess the quality of our service, based upon your feedback as a customer.
• Partners who use our analytics services. We provide aggregated statistics and insights that help people and businesses understand how customers use our website, to allow us to continuously improve our service.
• Law enforcement or legal requests. We share information with law enforcement or in response to legal requests in the circumstances outlined below.

What is our legal basis for processing data?

We collect, use and share the data that we have in the ways described above:

• as necessary to fulfil our Terms and Conditions
• consistent with your consent, which you may revoke at any time through your Communication Preference Centre
• as necessary to comply with our legal obligations
• as necessary for our legitimate interests

How can you exercise your rights provided under the GDPR?

Under the General Data Protection Regulation, you have the right to access, rectify, port and erase your data. This includes the right to object to receiving communication from us by using the "unsubscribe" link in such communications of by updating your communication preferences in our Communication Preference Centre.

Data retention, account deactivation and deletion

We store data until it is no longer necessary to provide our service to you, or until you request your data is deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs.

For deletion requests, please email: talktousnow@webuyanycar.com

How do we protect your Personal Information?

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorisation controls.

How do we respond to legal requests or prevent harm?

We access, preserve and share your information with to comply with regulators, law enforcement or others:

• In response to a legal request, if we have a good-faith belief that the law requires us to do so.
• In response to a request by a regulatory or law enforcement body for the purpose of detecting or preventing crime.

Information we receive about you can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm.

How do we operate and transfer data as part of our services?

We share information with our partners utilising standard contractual clauses approved by the European Commission, and rely on the European Commission's adequacy decisions about certain countries, as applicable, for data transfers from the EEA to the United States and other countries.

How will we notify you of changes to this policy?

We'll notify you before we make changes to this policy and give you the opportunity to review the revised policy before you choose to continue using our service.

How to contact Webuyanycar with questions

You can learn more about how privacy works by contacting our Customer Service time at talktousnow@webuyanycar.com.

The data controller responsible for your information is Webuyanycar Ltd, which can be contacted by mail at:

• The Compliance Team
• Pennine House
• White Moss View
• Greenside Way
• Manchester
• M24 1UN

You also have the right to lodge a complaint with Webuyanycar’s lead supervisory authority, the Information Commissioner's Officer (ICO).

Cinch Privacy Notice

Our sister company Cinch Cars Limited (cinch.co.uk) can help you find and buy cars through approved dealers. If you’ve ticked the box to say you are interested, we’ll provide cinch your name, email, mobile number and postcode. cinch will contact you by email and/or text with updates about their service, vehicle recommendations, and ways to make buying and owning cars a breeze. Cinch will be the data controller for this data, you can find out how they use it at cinch.co.uk/privacy.

If you want to update your communication preferences with cinch, access, correct or erase the data that they hold about you, or request any of your other legal rights in relation to it, you can contact cinch directly through their website cinch.co.uk, using the links in any communication sent to you by cinch, or by emailing DPO-Office@cinch.co.uk.