If you do decide to sell your car, please ensure that you have made arrangements for your return journey.
All appointments are free, with no obligation to sell.
Before you attend your appointment please make sure you have the below documents at hand to bring with you. This will help speed up the process of confirming your valuation and sale of your car.
On average appointments take around 20 minutes. This includes vehicle appraisal and completion of all paperwork.
By default payment will be made directly to your bank account within 4 working days after the day of sale, using our standard electronic bank transfer service. There is no charge for this service.
We also offer a next working day payment service at an additional fee of £24.75 and a same day Premier Payment option to selected customers for an additional fee of £29.75. For full details on all of our payment options please see our terms and conditions here. We do not charge a Next Working Day Payment or Premier Payment fee where we are offering to purchase your vehicle for less than £500.
After completing your appointment you will be sent you a unique link for tracking your payment. The Payment Tracker link includes all information on payment progress including an estimated payment date. This unique link will be sent:
You can reach our in-branch team by telephone or email. These details are available on each of our branch locator area pages.
We appreciate your patience when calling our branches, our buyers may be busy with other customer appointments and unable to answer the phone immediately.
Questions sent over email will be responded to as soon as possible.
If you are unable to speak to a buyer at your local branch and your enquiry is not branch-specific, you can try contacting an alternative location. Visit our branch locator homepage to see all locations.
Can’t find what you are looking for? Check out our complete frequently asked questions.