What to expect at your appointment
- Arrive with your vehicle at your chosen branch location and at your scheduled appointment slot. Our vehicle purchaser will be waiting to greet you.
- You can accompany our purchaser while your vehicle is inspected. This includes a short test drive where the purchaser will move the vehicle several meters forwards and backwards.
- You will be offered a price for your car.
- If you do decide to sell your car, our purchaser will run through all the relevant paperwork with you and arrange for money to be paid into your chosen bank account. You have the option to upgrade your payment to receive the money faster (charge may apply). The paperwork to be completed includes:
- Notifying the DVLA of the sale to allow you to receive a road tax refund
- Updating the vehicle logbook (V5C)
- Paying any outstanding finance using an in date settlement letter.
- After completing your appointment, you will be sent a unique link for tracking your payment. The Payment Tracker link provides information on progress, including an estimated payment date.
If you do decide to sell your car, please ensure that you have made arrangements for your return journey.
All appointments are free, with no obligation to sell.
Appointment checklist
Before you attend your appointment please make sure you have the below documents at hand to bring with you. This will help speed up the process of confirming your valuation and sale of your car.
Documents
- V5 document (or logbook)
- Car's service history (if it has one)
Your ID
- Photographic proof of ID (e.g. driving license, passport)
- A proof of address from the last 9 months (e.g. utility bill, council tax bill, bank statement)
Finance details
- Your UK bank details (so we can pay you)
- If there is outstanding finance, a letter from the finance company confirming their settlement figure
Frequently asked questions
On average appointments take around 20 minutes. This includes vehicle appraisal and completion of all paperwork.
Payment options
By default payment will be made directly to your bank account within 4 working days after the day of sale, using our standard electronic bank transfer service. There is no charge for this service.
We also offer a next working day payment service at an additional fee of £24.75 and a same day Premier Payment option to selected customers for an additional fee of £29.75. For full details on all of our payment options please see our terms and conditions here. We do not charge a Next Working Day Payment or Premier Payment fee where we are offering to purchase your vehicle for less than £500.
Payment tracking
After completing your appointment you will be sent you a unique link for tracking your payment. The Payment Tracker link includes all information on payment progress including an estimated payment date. This unique link will be sent:
- over email and contained within your invoice PDF. The email subject line will read ‘Purchase Invoice:...’ and be from 'webuyanycar'. Please check all areas of your email inbox including your junk folder.
- over SMS if you entered a valid mobile number on booking an appointment. The text message will be from ‘webuyanycar’.
You can reach our in-branch team by telephone or email. These details are available on each of our branch locator area pages.
We appreciate your patience when calling our branches, our buyers may be busy with other customer appointments and unable to answer the phone immediately.
Questions sent over email will be responded to as soon as possible.
If you are unable to speak to a buyer at your local branch and your enquiry is not branch-specific, you can try contacting an alternative location. Visit our branch locator homepage to see all locations.
Can’t find what you are looking for? Check out our complete frequently asked questions.
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