For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is [We Buy Any Car Limited, Headway House, Crosby Way, Farnham, Surrey, GU9 7XG].
If you use the valuation tool or the appointment booking tool available on our Website or enter any of our promotional prize draws, we will ask you to provide us with some personal information, including your name, email address, postcode and telephone number. This information allows us to provide you with a valuation for your car, details of your nearest webuyanycar.com branch, reminders of any appointments you may book with us, and allows us to contact you in the event that you are selected as a Winner of one of our prize draws.
We may also use your information to send you marketing material such as SMS messages and email newsletters that we think may be of interest to you. If you do not wish to receive this information from us then please ensure you indicate your preference on the application screen by opting out of receiving marketing information. You may also opt-out of such marketing at any point using the methods detailed in the 'Opting out' section below.
Your personal information will be held and used in accordance with the Act.
We have partnerships with third parties (such as Feefo) who provide us with independent review and feedback services, and marketing services. We use these services both to monitor customer satisfaction as a way to improve our service, and to help us to improve and deliver our marketing campaigns.
If you sell a car to us, or use our Website, you may be contacted by one of our third party partners requesting feedback or comments on your customer experience. These third parties will pass this information on to us, which will allow us to respond to your feedback if you have raised concerns about our service. These partners will not use your personal information for any other purpose.
Unless you opt-out of such marketing, you may also be contacted by one of our third party partners in relation to our offers or services that we think may be of interest to you.
We may provide your personal information to our associated companies for research and analysis purposes so that we can monitor and improve the services we provide. We and our associated companies may also wish to provide you with information concerning services or products which we think may be of interest to you. We may also want to provide you with related information from third parties whose products or services may be of interest to you unless you opt-out of this marketing.
The data that we collect from you may be transferred to, and stored at, a destination outside the EEA.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect the information we store about you, we cannot guarantee the security of any information transmitted via our Website; any transmission is at your own risk.
You have the right at any time to stop us from contacting you. If you want us to stop contacting you at any time please write to Customer Services, webuyanycar.com, Pennine House, Zebra Court, White Moss View, Middleton, Manchester M24 1UN and we will add your details to our suppression list.
To opt-out of email communications you can click the unsubscribe link within the email you have received.
To opt-out of SMS communications you can reply to the message received with the word ‘STOP’.
Alternatively you can visit our unsubscribe page where after entering the email address used to obtain your valuation you will be given the option to opt-out of some or all email and SMS communications.
If you have any questions or difficulties unsubscribing from email or SMS communications you can contact us at email@example.com.
You have the right to obtain a copy of the information that we hold about you. Any information request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. Information requests should be made in writing to Customer Services, webuyanycar.com, Pennine House, Zebra Court, White Moss View, Middleton, Manchester M24 1UN.
You may also request correction or removal of any information that you believe to be inaccurate. Any such request should be made in writing to Customer Services, webuyanycar.com, Pennine House, Zebra Court, White Moss View, Middleton, Manchester M24 1UN.
Like most websites, www.webuyanycar.com uses 'cookies' to help us, We Buy Any Car Ltd ("we" or "us"), to collect information that makes our Website easier to use and helps us to improve our services. This policy is designed to tell you about the cookies we use on our Website.
When you visit our Website we collect standard internet log information and details of visitor behaviour patterns through the use of these cookies. We do this to find out things such as the number of visitors to the various parts of the Website.
A cookie is a small text file that can be stored by your computer's hard drive that will then allow the site you are visiting to work, or work more efficiently, as well as provide information to the owner of the site.
For more information on cookies please visit allaboutcookies.org.
We use the following types of cookies on our Website:
We collect this information in a way which does not identify anyone personally, and we will not associate any data gathered from this site with any personally identifying information from any source.
To get the most from our Website, you will need to have cookies enabled on your browser. If cookies aren't enabled on your computer, it will mean that your experience on our Website will be limited and you may not be able to use certain sections, such as our valuation tool, as they were intended to be used.
Different browsers have different methods of managing cookies, and you can find instructions on how to manage cookies on your browser here.
We also have relationships with carefully-selected and monitored third party suppliers, some of which are listed below, who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in.
These third party suppliers may use details of your valuation (as stored in the cookie) in order to serve relevant targeted advertisements from selected third party remarketing suppliers when visiting other websites.
To understand more about which cookies we use and why we use them, please see the list below that describes a number of the cookies we use on the website and explains why we use them.
Our own cookies record details of your:
Below is a list of the first party cookies (i.e. cookies dropped onto your browser by us) we use:
When you visit webuyanycar.com you may notice some cookies that aren't related to us and carry a different name. If you visit a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites, in this example, a YouTube cookie. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
The business partners that may set third party cookies on our Website are detailed below:
Free online car valuation
Book an appointment
Complete the sale