webuyanycar information

This page contains additional relevant information in relation to webuyanycar campaigns.

Quote in under 30 seconds

The most common time to get an online quote for all customers with the correct information to hand between 1st May 2022 – 24th Nov 2022 was 13 seconds.

Price Guarantee

The price given online by webuyanycar.com to its customers is valid and guaranteed to be honoured for the following 4 days provided that the car is sold to webuyanycar.com within those 4 days, and the car is in the actual condition and has the history that customers told us online. If so, we guarantee we’ll pay the price we've quoted.

Our online system specifically asks questions about the car which we identify from the registration plate number. A user of the online system is asked to confirm that the car shown is the same model. Details regarding mileage, service history, number of owners and other facts about the car such as whether or not it has Sat Nav, Bluetooth, Sunroof etc. This will vary by make and model and specific questions are asked for specific models of car. Please see our website: webuyanycar.com.

In addition to the above we make certain assumptions (which we make clear to customers so they can tell us otherwise) about the condition of the car:

It has 6+ months MOT left.
It isn't an import.
It has never been subject to an insurance write off or used for private hire, rental, driving tuition or as a police vehicle.
It hasn't got a personalised number plate.
It has no damage, including interior or mechanical.
It isn't a non-runner.
It has two sets of keys.

Once the customer is given a valuation we clearly state that the above assumptions can be changed/added/amended by using a prominent link entitled “Make changes & add damage”. If customers then tell us that the condition of the car does not match these assumptions we will use that data in calculating the price at which we are willing to buy the car (subject to physical inspection to verify the same) and quote that to the customer.

We guarantee that if the car is in the condition and has the history customers said it had online then we will pay the price we quote. However, in order to verify this we will carry out an on-site inspection of the car before we offer to buy it and the customer must bring their car to one of our branches, usually local to them, in order for us to do so. The appointment for such inspection can be booked online at the same time as an online quotation is obtained. The price we offer at our local branch may differ from the online valuation if we consider that the car's value is affected by any aspect of its history or condition, including any unusual features or customisation, which is was neither apparent to us, nor disclosed to us, when we gave the online valuation based on the information supplied online by the customer.

Sell quickly and easily

Webuyanycar.com developed a new way and platform for customers throughout the UK to sell their cars to us which we do not believe existed on a national scale before we brought it to the market. We built systems and infrastructure (including investing in properties around the country from which we could inspect cars) when we developed this model specifically to enable customers to sell their car to us quickly and easily. We believe we were the first company to offer a dedicated online buying platform on this scale with the functionality to both generate a value for a specific car and quickly book an appointment to suit the customer at a dedicated branch so that a customer may sell their car to the company at a location which is convenient for them. The system allows customers to bring their car to us straightaway once a quotation has been given if that suits the customer provided that this is during the local branch’s particular opening times.

Webuyanycar.com have over 500 trading branches (as of 30th May 2022) across the UK.
The selection of the location of these trading branches is designed to ensure that we have good coverage throughout the UK and so that for the overwhelming majority of the UK population there should be a local branch easily accessible by them (there may be areas of the country such as the Hebrides in Scotland where the nearest branch may be further away).
We have analyzed our existing customer database and when we looked at where those customers lived they had branches which we consider to be close to where they live. Customers can book an appointment at any branch which suits them and they are given a list of branches nearest to their postcode for ease. All users of the online system are offered an appointment at a branch which is nearest to them or the option to choose another branch which may be more convenient for their particular circumstances.
The customer can choose a day and time to visit us via use of an online diary. Each branch has an individual diary which can be booked directly by the user. Once the appointment is booked, an email is sent to the user showing the branch details and specifically reminding them what information they need to bring to the branch with them.
It is possible to value a car online and book an appointment on the day and go to the local branch that day. Once a customer meets with one of our branch car buyers at the branch then the customer should be able to sell the car within an hour. A significant number of our customers choose to do this.
Webuyanycar.com explain the car buying process to customers via email and on our website.
Webuyanycar.com can collect information on the car, its history, and provenance online.
There is an option to be paid immediately (see below for further details).

Speed of Purchase

From analysis of purchase data from 1st Jan - 30th Jun 2023, it is clear that on average it takes 23 minutes to complete a sale. By this we mean the time from when a customer meets with one of our branch car buyers at one of our branches to the time the purchase is completed at the branch. As part of that process, we agree with the customer which payment option they would like to choose; these have different timings (see below for more details).

Exceptions to this will usually be due to some of the paperwork needed for the transaction and/or identity information not being bought to the appointment by the customer. In addition, for very high value cars we may need to carry out additional background checks.

Finance Settlement

It is common practice for people to buy their car partly using a finance agreement. In order to sell a car, any money due to the finance company must first be settled and the finance company paid in full so that good title in the car can be transferred to the buyer.

If a customer can provide us with a settlement quote from the finance company which hasn’t expired, we can forward funds to settle off a finance agreement and pay any money left over to the customer. Where there is a shortfall in the amount, a customer can pay funds to us and we can then settle off the whole amount. See https://www.webuyanycar.com/guides/selling-and-buying-cars/can-i-sell-a-car-with-outstanding-finance/ for further information.

Transaction/ Admin fees

If you do decide to sell to us, then a transaction fee may apply at the point of sale. The transaction fee depends on the final price:

No transaction fee applicable for vehicles valued below £99.99 (subject to minimum valuation of £50.
A transaction fee of £49.99 is applicable for vehicles valued at £100.00 to £3,999.99.
A transaction fee of £74.99 is applicable for vehicles valued at £4,000.00 to £6,999.99.
A transaction fee of £84.99 is applicable for vehicles valued at £7,000.00 to £9,999.99.
Where the price is £10,000 or more, the transaction fee is £99.99.

We periodically trial different transaction fees. Where this applies, your transaction fee will be displayed on our website when you obtain a valuation, and you will be informed of the transaction fee before you sell your vehicle. The transaction fee is displayed on the invoice as a deduction prior to you signing our contract.

Payment

Webuyanycar.com has three payment options available to customers which determine when the customer receives the money due to them for selling their car to us. These are set out below.

Our standard payment terms utilise Future Dated Faster Payment which takes 4 working days after the day of sale to arrive at the customer’s bank account.

For an additional fee of £24.75 we can provide the option of receiving payment the next working day.

Immediate Payment: for a fee of £29.75, eligible customers (follow the link below for more details) selling their vehicle can choose to have the payment sent to their bank/building society within 15 minutes. This payment will leave our account immediately, please be aware that it may take your bank or building society up to 2 hours to clear a Faster Payments.

We do not charge a Next Working Day Payment or Immediate Payment fee where we are offering to purchase your vehicle for less than £500.

For further information on payment, conditions of business, price guarantee and administration fees see https://www.webuyanycar.com/terms-and-conditions/.

Send the money straight to your bank

Webuyanycar.com has three payment options available to customers which determine when the customer receives the money due to them for selling their car to us. These are set out below.

Standard payment terms utilise Future Dated Faster Payment takes 4 working days after the day of sale to arrive at the customer’s bank account.

For an additional fee of £24.75 WBAC can provide the option of receiving payment the next working day.

Immediate Payment: for a fee of £29.75, eligible customers selling their vehicle can choose to have the payment sent to their bank/building society within 15 minutes. This payment will leave our account immediately.

Cash

We have referred to cash in our adverts for the following reasons. ‘Cash’ can refer to money in hand and the term can also be used to indicate money held in banking accounts, cheques or any other form of currency that is easily accessible and can be quickly turned into physical cash or used as if it were cash by use of a payment method such as a debit card. In modern parlance “cash” is often used to simply signify money and is a word regularly used in that context as having such meaning for example, “Cash Back Mortgages.”

Before using the word ‘Cash’ we consulted with our Market Research and Marketing Companies for their view, which was supportive. Also, the use of the word ‘cash’ received clearance from Clearcast and the RACC.

Further information can be found on our FAQ's page

Trustpilot

As of the 25th July ’23 we have had 200,421 service reviews on the independent review site Trustpilot. Trustpilot is used by millions of consumers every year to determine whether they will engage with a brands products or services. Our TrustScore is 4.8 out of 5 stars which we are very proud of. If you would like to know more about how TrustScore is calculated you can read about it on the Trustpilot website.

3.5 million customers

We now have over 3.5 million customers. We reached this great milestone in 2023.

13 Minute Drive Time

The average drive time to one of our branches for all customers who sold their car to us between between 01st May and 31st Oct 2023 is 11 minutes.

Sell Your Car In Under An Hour

The most common is to get a valuation online which takes 30 seconds, book an appointment at one of our branches which are open 7 days a week, average drive time to branch is 11 minutes and the average appointment length from purchase start to outcome logged was 23 minutes, from data collected between 1st May – 31st Oct 2023.

We’ll sort it all out for you

Step by Step Guide:

Customer should provide a final settlement agreement showing the final balance to pay off the balance of the vehicle.
Documents are checked at head office to ensure the document is a final in date settlement agreement (in the form of PDF/Screenshot of portal/email direct to WBAC)
We pay the finance amount 3 working days after the day of purchase (providing documents are correct) to the finance company.
Any left over balance is paid to customer within 4 working days of purchase (providing documents are correct).

Guaranteed Sale

Webuyanycar would only reject the sale of a car if a customer can’t satisfy the terms of the contract – If they can’t provide the right documentation, aren’t the legal owner or don’t have a registered bank account. Otherwise, Webuyanycar will always buy your car.

For more info on any of the above points please see our Terms and Conditions page here.

webuyanycar x GOSH fundraising

Matched giving promotion will run from 1st to 30th April 2024.

Webuyanycar has committed to match donations received during this period up to a maximum of £10,000. Any donations received once this threshold has been met shall not, for the avoidance of doubt, be matched by webuyanycar.

Your kind donation will be used to fund patient and family bedrooms at the new Children's Cancer Centre. In the event that the needs of the hospital or patients change, GOSH Charity reserves the right to redirect funds for use against the hospital’s most urgent needs.

GOSH Charity reserves the right to hold void, cancel, suspend, or amend the promotion or these Terms and Conditions where it becomes necessary to do so.

Any personal data supplied during the course of this promotion will only be used for marketing purposes by email, telephone, mobile phone or text, if we have permission to do so (you may have already done this if you have registered your details with us previously). Read our full Privacy Policy, www.gosh.org.uk/privacy.

The promotion, these Terms and Conditions, and any dispute or claim between the parties arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the promotion and / or these Terms and Conditions, or their subject matter or formation.