Customer Protection

When buying or selling a car, it’s each consumer’s responsibility to ensure that they take reasonable precautions to protect themselves.

Because of the popularity of our quick, no hassle and safe service, other businesses or individuals may use our name or branding (or a similar name or branding) to attract customers.

At Webuyanycar.com it’s important to us that our customers know what to expect when they deal with us, so they avoid copycat branding or scams.

How to Report a Scam

If you have been contacted under strange circumstances by someone claiming to be an employee of We Buy Any Car or offering to make use of a service we do not offer, contact our team by email at talktousnow@webuyanycar.com and we will look into the incident immediately.

The We Buy Any Car Service

Most of our customers will book an appointment to value and sell their vehicle through our website, www.webuyanycar.com, though customers are welcome to call our branch first, or visit one of our branches without an appointment. Our branch directory & contact details can be found at the following link:

https://www.webuyanycar.com/branch-locator/

Any sale of a vehicle to Webuyanycar.com is conducted at one of our branches. Webuyanycar.com does not offer a collection service for vehicles, and do not inspect vehicles away from our branches.

Webuyanycar.com does not sell cars direct to the public, or facilitate sale of vehicles (e.g. through an advert) except to Webuyanycar.com at one of our branches.

How We Buy Any Car Contact You

We Buy Any Car will only ever contact you by direct email or phone, using the details you have entered on our website www.webuyanycar.com. Contact with you may take the form of an appointment conformation, updating your appointment availability, or marketing emails and texts for our service (or appropriate associated services).

All emails will be sent from a @webuyanycar.com domain email address. Any other email addresses (e.g. webuyanycar@hotmail.co.uk) are not legitimate, and not from Webuyanycar.com.

Though you may see Webuyanycar.com adverts online, Webuyanycar.com will never contact you via any external car buying/selling platforms. All Webuyanycar.com adverts links will direct you to our website, www.webuyanycar.com.

Payments & sale

When you sell your car to Webuyanycar.com, the transaction will take place at one of our branches. At the branch you will be asked to produce your bank account details where you wish to receive payment.

If you have a finance agreement and need to make a payment to clear the finance, you will be asked for these details at the branch as part of your appointment.

On rare occasions, and always post-sale, we may need to clarify your bank account details (e.g. where payment has not been accepted by the destination bank account). These will always come from a secure @webuyanycar.com domain email address.

Webuyanycar.com will safely and securely electronically transfer cash directly to our customers’ bank accounts. We never offer to receive cash (for negative equity on outstanding finance), and we do not make payments by cash or by cheque.

Webuyanycar.com do not offer a cash holding service or act as an intermediary for external car selling or buying transactions.

Advertising

Webuyanycar.com advertise on a number of external websites, so it’s important to know when you are seeing a genuine advert from Webuyanycar.com and when you are seeing a false product or service from a potential scammer.

All official online adverts placed by Webuyanycar.com will lead directly to our website www.webuyanycar.com.

Webuyanycar.com does not post adverts for individual vehicles as a private and/or trade car sellers on car buying/selling platforms. If you find an advert where the seller claims to be Webuyanycar.com, please contact us as soon as possible.

Customer Service or Complaints

If you have queries, concerns or anything to report to us (such as a suspicious email, advert etc.), please contact our Customer Service direct at talktousnow@webuyanycar.com.

If you have a complaint, please click here, which will take you to our Complaints Policy

https://www.webuyanycar.com/help-and-support/complaints-policy/